Refund Policy - Valid for 14 Days

At LOVEMI, we are dedicated to providing you with an outstanding shopping experience while promoting responsible practices that minimize environmental impact. Our refund and return policy is designed to be clear, efficient, and aligned with sustainable values.

Step 1: Submit Your Refund Request

📧 Please contact our customer service team at guest@lovemi.us to initiate your refund request.

Your email must include the following:

• Order Number
• Reason for Return (e.g., defective item, wrong size, etc.)
• Photo of the Item showing its condition
• Proof of Purchase (e.g., receipt, confirmation email)

Important: Incomplete emails will not be processed.

Step 2: Register Your Return

🔗 If your request is approved (and submitted within 14 days of delivery), you will receive detailed instructions on how to return your item.

Key points:

• Return shipping costs are the responsibility of the customer. This approach helps us minimize unnecessary returns, reduce transportation emissions, and encourage responsible consumption.
• No return label provided. You are free to choose the carrier that best suits your needs.
• Tracking number required. Once your item is shipped, you must provide us with the tracking number. Without this, your return cannot be processed.

💡 For defective items: We will cover return shipping costs based on the carrier's rate used for the original shipment.

Step 3: Quick Refund Processing

💰 Once your package is received at our warehouse, it will be inspected within 2 business days. If your return meets our conditions, your refund will be processed within 5 business days, using the same payment method as your original purchase.

Why This Approach?

At LOVEMI, we believe in sustainable and ethical fashion. Each return requires resources (energy, transportation) that have a direct impact on the environment. By sharing responsibilities, we:

• Reduce unnecessary returns
• Encourage mindful and responsible shopping
• Work together to minimize our ecological footprint

✔️ Return Conditions

• Items must be new, unused, and in their original packaging.
• A proof of purchase is required to validate your return.

❌ Non-Refundable Items

• Items on sale, marked as final sale, or purchased with a discount
• Personal items such as lingerie, swimwear, and jewelry

🔄 Detailed Return Process

• Your package will be inspected within 2 business days after arrival.
• If the return meets our criteria, the refund will be processed within 5 business days.
• If the item does not meet return conditions, it will not be refunded. You may arrange for its collection via a carrier of your choice.

🚚 Important Information

• Return shipping costs are the customer's responsibility, except in cases of defective items or errors on our part.
• Please keep your shipping receipt and tracking number to monitor your return.

⚠️ Handling Defective Products

If an item is defective or if there was an error on our part, we will refund the total amount, including return shipping costs (limited to the original shipping fee).

📞 Need Help?

Our customer service team is here to assist you. Contact us at guest@lovemi.us.